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airfares.com.sg Reviews - Dec 2015

/ stars

Attentive and Helpful - everyone should emulate her

I tried booking the Royal Carribean cruises from your competitor but they never bothered to call back after I left messages on their voicemail.  Ms Hui Shan was the exception.  She not only called back but was very attentive and listened more than she spoke/sold.  
Ms Hui Shan presented good product knowledge, and where there were doubts, took effort to check back and clarify.
Ms Hui Shan practised empathy and willingness to go the extra mile in confirming Vegetarian diet requirement for 1 of my travelling companions and even showed the process of getting this requirement confirmed again once onboard the cruise liner.
In all, Ms Hui Shan is a examplary model of how good sales people should be.  Not pushy yet informative.  I felt that she sold to me very well and i was happy to be sold to.  Especially over the phone!
This good experience led me to want to work with your Corp Travel dept and am hoping to have a similar good experience.